Key to abbreviations

IH = can be delivered as a tailored in-house programme – email us now for a proposal

P = offered from time to time as a public course – see timetable

D = available for direct sale on CD ROM or DVD as a packaged programme

L = available for licensing – enquire now to secure your territory.

 

Topics

Programmes for Team Leaders and Line Managers

Programmes for Customer Service Staff

Programmes for Sales Staff

Skills based programmes

Personal Development Programmes

Team Building Programmes

Programmes for Team Leaders and Line Managers

The First Principles of Leadership

IH / P / L. For employers, line managers, team leaders, supervisors. 4-6 weeks part time.

Teaches behavioural leadership techniques, costs v benefits of being a leader and the difference between leaders and managers. Includes mentoring and practical exercises.

The First Principles of Managing People & their Performance (flyer available at foot of the page)

IH / P / L. For employers, line managers, team leaders, supervisors. 3x half days.

How to manage the behaviour and performance of your staff. Includes practical exercises.

Change, Choice & Consequence (Change Management)

IH / P / L. For employers, line managers, team leaders, supervisors. 1x half-day.

Introduction to preparing for and managing change in organizations.

Feel the fear but Delegate anyway

IH / P. For employers, line managers, team leaders, supervisors. 2hr presentation.

Covers the basics of practical delegation and avoiding reverse delegation.

Marketing for Managers (introduction to marketing principles)

IH / P / D (t.b.a.). For business owners, line managers, team leaders, supervisors. 1x half day.

Introduction to marketing for non-marketers.

Harry won’t be coming to work any more

IH / P. For employers, line managers, team leaders, supervisors. 90 minute presentation.

How to handle a death in the workplace or when an employee is bereaved or terminally ill.

Programmes for Customer Service Staff

Managing Difficult Calls & Customers (flyer available at foot of the page)

IH / P / L. For customer service staff. 1x half day.

Dealing with angry, unpleasant, confrontational or other “difficult” customers over the ‘phone or in person, and customers from a different culture.

Grief, Death & Dying (handling grieving customers) (flyer available at foot of the page)

IH. For customer service staff. 1x half day.

Dealing with customers who are bereaved, have been made redundant, are disabled, or have a terminal illness. Especially valuable for the insurance and financial services industries.

Programmes for Sales Staff

Ready, Willing & Able (flyer available at foot of the page)

IH / P / L. For anyone who has to sell anything. 2-hour high energy workshop.

Revolutionary new selling skills programme guaranteed to enable you to sell effectively or improve your selling skills.

Never Let a Chance Go Buy (advanced up-selling, cross-selling, converting)

IH / P. For telesales teams. 2x half days.

Tried and proven programme to increase turnover on inbound customer calls by more effective conversion using cross-selling and upselling.

Specific Skills-Based Programmes

Say More with Less (Effective Business Writing)

IH / P. For anyone who has to write reports, letters, brochures, proposals etc. 2x half days.

Radical writing skills programme using our proven CLIPS™ model, practical exercises and individual evaluations.

Making Persuasive Presentations (Presentation Skills)

IH / P. For anyone who has to make presentations to small groups. 2x half days.

Proven presentation skills programme with a 15 year history which focuses on Persuasion and Goal Setting and includes practical exercises.

Teach well, learn well, do well (On-the-job Training)

IH. For supervisors, team leaders, leading hands etc. who need to train staff. 2hr tutorial.

Teaches a simple, easily used method for breaking down a task and teaching it to staff. A real winner.

Want to, Can do, Will do

IH / P / L. For anyone at all who needs to negotiate anything. 1x half day.

Uses radical new models to simplify the negotiation process, make it understandable, and teaches an all-purpose approach to getting what you want.

Personal Development

Personal Effectiveness

IH. For anyone who wants to become more effective, successful, focused and motivated towards their work. 4x two hour sessions.

Uses a series of self-assessments, models, discussions and exercises to define success, set goals, predict and overcome obstacles and plan progress.

What they don’t teach you about working with Kiwis (flyer available at foot of the page)

IH / P. For anyone who comes to New Zealand , temporarily or permanently, to work or to manage Kiwi staff. 1x half day.

Unusual and very different programme covering New Zealand history, the Treaty, the New Zealand lifestyle, how Kiwis behave at work and the four factors that make Kiwis so great. Encourages people from other cultures to learn about the New Zealand workplace and work effectively with Kiwis. This one really works!

Team-building Programmes

When the Unthinkable Happens

IH. For management teams. 1x half day.

Combines team building and crisis management through content and a live interactive scenario in which management team confront and manage their worst nightmare.

Managing Diversity

IH. For natural work teams. 2x half day.

Covers diversity and personality types – also uses a personality profile. Encourages team members to “know” each other, compensate for each other, build on individual strengths, communicate more openly and become much more effective.

The Geese Experience

IH / D. For natural work teams. 1x half day.

Allows the team to measure their progress as a team and identify actions they have to take to become more effective. Uses the “Lessons from Geese” motivational video. Also available on CD ROM.