But do your front-line managers have the practical skills and know-how to lead your business growth?

No matter what the corporate or business strategy, it either succeeds or fails on the front line. And your front-line managers … your supervisors / team leaders … are the key staff who can make the greatest difference to productivity and profitability by leading your staff all day, every day.

Would you like your front-line managers to take the lead and:

• improve your productivity at the frontline
• improve profitability
• be more confident and competent
• reduce staff turn-over and the risk of disputes?

With “Practical Leadership for Everyday Managers” they will be well-placed to do this. Your front-line managers will benefit from:

• Individual assessments of the leadership capabilities
• Immediate feedback and coaching to improve their ability to get the most and the best from their teams (“quick wins”)
• A back-to-basics, no-nonsense, non-academic, practical approach to leading people (who you are, what you do, what you say)
• Tools based on best practice from experienced coaches with more than 25 years experience and know what it’s like to lead the front line.

What results have businesses achieved from Practical Leadership training?

A wholesaler operates an inbound order-taking contact centre. Before “Practical Leadership” the grade of service (speed with which calls are answered) was around 70 per cent and error rates in double figures. We coached the front line manager and within two to three weeks grade of service was above 90 per cent (faster and more effective answering of calls) and error rates dropped to below 5 per cent.

A team leader was worried that one or two of her staff members were not working as productively as they should be, disrupting and placing an unfair burden on the rest of the team. She lacked the confidence to tackle the performance issue until she underwent Practical Leadership coaching, after which she was able to safely tackle the issue and bring the performance of the staff members back to what was expected. Productivity improved!

A sales team was performing adequately although not to their potential. After delivering sales training to the staff and “Practical Leadership” coaching to the team leader sales increased 12 per cent within two months, mainly due to the coaching, as the team leader better motivated the staff and kept them on task.

To find out how you can raise
the productivity of your staff:
Call Michael: +64 27 66 33 33 66,
Download the .pdf flyer from this page,
or Email your enquiry to the address
at the foot of this page for
a free initial consultation and quotation.